TERMS OF SERVICE

Welcome to Serious Change.

These Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) govern your access to and use of the Serious Change website, courses, training programs, facilitator certification programs, educational materials, digital products, events, and related services (collectively, the “Services”).

Serious Change is a brand owned and operated by Ad Hoc Advisory, LLC, a Florida limited liability company (“Ad Hoc Advisory,” “we,” “us,” or “our”).

By accessing our website, purchasing a course or program, registering for a training or certification, or otherwise using our Services, you agree to be legally bound by these Terms of Service.

If you do not agree to these Terms, you should not access, use, or purchase the Services.

1. COMPANY AND BRAND

Serious Change is a brand and business program created, owned, and operated by:

Ad Hoc Advisory, LLC
A Florida Limited Liability Company

Serious Change is not a separate legal entity from Ad Hoc Advisory, LLC.

All purchases, registrations, agreements, and services offered through Serious Change are provided by or on behalf of Ad Hoc Advisory, LLC, operating under the Serious Change brand.

For questions regarding these Terms, please contact:

contact@serious-change.info

2. ELIGIBILITY

The Services are intended primarily for adults, business professionals, consultants, facilitators, leaders, educators, organizations, and other professional users.

By using the Services, you represent and warrant that:

You are at least 18 years old, or have reached the age of legal majority in your jurisdiction;
You have the legal capacity to enter into a binding agreement;
The information you provide to us is accurate and complete;
You will use the Services only for lawful purposes; and
Your use of the Services will comply with these Terms and all applicable laws and regulations.

Our Services are not directed to children.

3. USE OF THE WEBSITE

You may use the Serious Change website only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for unlawful or fraudulent purposes;
Attempt to gain unauthorized access to our systems, accounts, or networks;
Interfere with the operation, security, or functionality of the website;
Introduce viruses, malware, malicious code, or other harmful technology;
Scrape, copy, reproduce, or systematically collect website content without our prior written authorization;
Use automated systems in a manner that interferes with the operation of the website;
Misrepresent your identity or affiliation;
Impersonate another person or organization;
Attempt to circumvent security or access controls;
Use our content to create competing products, courses, or services without authorization;
Infringe intellectual property, privacy, publicity, or other rights belonging to us or third parties; or
Otherwise violate these Terms or applicable law.

We reserve the right to suspend or terminate access to the website or Services when reasonably necessary to protect our business, users, systems, intellectual property, or legal rights.

4. COURSES, TRAINING, AND EDUCATIONAL SERVICES

Serious Change may offer online courses, in-person training, facilitator certification programs, workshops, educational programs, professional development programs, and other learning experiences.

Course and program descriptions, schedules, formats, instructors, included materials, requirements, pricing, and other details may vary by program.

We reserve the right to make reasonable changes to course content, instructors, schedules, locations, formats, or delivery methods when reasonably necessary.

Where a material change substantially affects a purchased Service, we will make reasonable efforts to notify affected customers.

5. REGISTRATION AND ACCOUNT INFORMATION

Certain Services may require you to register for an account or provide personal information.

You agree to provide accurate, current, and complete information and to update such information when necessary.

You are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activity occurring through your account, except to the extent such activity resulted from circumstances outside your reasonable control.

You agree to notify us promptly if you believe your account or login credentials have been compromised.

We reserve the right to suspend or terminate accounts that contain materially inaccurate information or are used in violation of these Terms.

6. PURCHASES AND ORDERS

When you purchase a course, training program, certification program, event, digital product, or other Service through Serious Change, you agree to provide accurate billing and contact information.

By submitting an order, you represent and warrant that:

The information you provide is accurate;
You are authorized to use the selected payment method;
You authorize us or our payment processor to charge the applicable amount; and
You agree to pay all applicable charges associated with your purchase.

Your order may be subject to acceptance by Serious Change.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of suspected fraud, unauthorized transactions, technical errors, pricing errors, or circumstances beyond our reasonable control.

7. PRICING

Prices displayed on the Serious Change website are stated in the applicable currency shown at checkout.

Prices may change from time to time.

Any price change will not affect an order that has already been accepted and paid for, except where required by applicable law or where the customer agrees to a modification.

We reserve the right to correct typographical, technical, or pricing errors.

If an obvious pricing error affects an order that has not yet been fulfilled, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

8. PAYMENT PROCESSING

Payments may be processed through third-party payment providers, including Stripe, PayPal, or other payment processors made available through our website.

We do not generally store complete credit card or debit card numbers on our own servers.

Payment processors may maintain their own terms, privacy policies, and security practices.

By submitting payment information, you authorize the applicable payment processor to process your transaction.

9. REFUNDS AND CANCELLATIONS

Unless a different refund or cancellation policy is expressly stated on the applicable course, product, registration, or checkout page, the applicable refund and cancellation terms provided at the time of purchase will govern the transaction.

For digital products and online courses, access may be provided immediately after purchase. Where applicable law permits, purchases may become non-refundable once digital access or course materials have been made available.

For in-person training, certification programs, workshops, and events, cancellation and refund conditions may vary depending on the specific program.

The cancellation and refund terms displayed during registration or purchase will govern the applicable transaction.

Nothing in these Terms limits any consumer refund or cancellation rights that cannot legally be waived under applicable law.

10. COURSE AND DIGITAL ACCESS

When you purchase a course or digital educational product, you receive a limited, personal, non-exclusive, non-transferable, revocable right to access the purchased content for the period specified for the applicable product.

Unless expressly authorized in writing, you may not:

Share your login credentials;
Allow another person to access your purchased course through your account;
Copy or redistribute course materials;
Record course sessions for redistribution;
Download materials for unauthorized distribution;
Sell, sublicense, or transfer access;
Publish course materials online;
Upload course materials to file-sharing services;
Use course materials to create competing educational products; or
Make course materials available to third parties.

We may suspend or terminate access where we reasonably determine that account sharing, unauthorized distribution, piracy, or other material misuse has occurred.

11. LEGO SERIOUS PLAY FACILITATOR CERTIFICATION

Serious Change may offer training programs through which eligible participants may obtain certification or recognition as a LEGO SERIOUS PLAY Facilitator, subject to successful completion of the applicable program requirements.

The LEGO SERIOUS PLAY training programs offered through Serious Change are delivered by qualified Trainers who hold the applicable authorization or license to deliver the training through the Association of Master Trainers in the LEGO SERIOUS PLAY Method.

The roles of Facilitator and Trainer are distinct.

Successful completion of a Serious Change certification program does not make the participant a Trainer and does not grant the participant the right or authority to train, certify, license, or authorize other individuals as LEGO SERIOUS PLAY Facilitators.

A participant who successfully completes the applicable program may be recognized or certified as a LEGO SERIOUS PLAY Facilitator, subject to the applicable certification and licensing requirements.

Certification as a Facilitator does not confer Trainer status.

Unless expressly authorized in writing by the applicable rights holder or licensing organization, a certified Facilitator may not:

Represent themselves as a LEGO SERIOUS PLAY Trainer;
Represent themselves as an authorized Trainer of the Association of Master Trainers in the LEGO SERIOUS PLAY Method;
Conduct Trainer programs;
Certify or authorize other individuals as LEGO SERIOUS PLAY Facilitators;
Issue or grant LEGO SERIOUS PLAY certifications to third parties;
Use Trainer-only credentials, titles, marks, or representations;
Represent that they have the same authorization, rights, or status as an authorized Trainer; or
Represent that Serious Change, Ad Hoc Advisory, LLC, or the Association of Master Trainers has granted them Trainer status.

Completion of the Facilitator certification program does not create an employment, agency, franchise, partnership, Trainer, or representative relationship between the participant and Serious Change, Ad Hoc Advisory, LLC, or the Association of Master Trainers.

Any certification is subject to the applicable requirements, intellectual property rights, licensing terms, and other conditions established by the relevant rights holders and licensing organizations.

12. CERTIFICATION REQUIREMENTS

Certification requirements may vary by program.

Requirements may include, without limitation:

Attendance;
Participation;
Completion of exercises;
Demonstration of skills;
Assessments;
Completion of required assignments;
Compliance with applicable program standards; and
Other requirements communicated during the applicable program.

Serious Change reserves the right to determine whether a participant has satisfactorily completed the requirements of the applicable program, subject to the requirements established by the relevant certification or licensing authority.

Payment for a program does not automatically guarantee certification.

Certification is dependent upon successful completion of the applicable requirements.

13. EDUCATIONAL AND PROFESSIONAL DEVELOPMENT DISCLAIMER

Serious Change provides educational, professional development, organizational development, facilitation, leadership, strategy, and related training services.

Our content and programs are provided for educational and informational purposes.

Participation in a course, training, workshop, or certification program does not guarantee:

Employment;
Promotion;
Business growth;
Revenue;
Financial results;
Certification success;
Client acquisition;
Professional advancement;
Organizational results; or
Any particular business or personal outcome.

Individual results may vary depending on circumstances, experience, implementation, resources, market conditions, and other factors.

You are responsible for determining how to apply information obtained through our Services to your own circumstances.

14. NO PROFESSIONAL, LEGAL, TAX, OR FINANCIAL ADVICE

Unless expressly stated otherwise, information provided through Serious Change does not constitute legal, accounting, tax, financial, medical, psychological, or other regulated professional advice.

You should consult an appropriately qualified professional before making decisions that require professional advice.

15. LEGO SERIOUS PLAY METHOD AND THIRD-PARTY INTELLECTUAL PROPERTY

The LEGO SERIOUS PLAY method, associated names, trademarks, materials, methodologies, and related intellectual property may be owned by or subject to rights held by third parties, including applicable rights holders and licensing organizations.

Nothing in these Terms transfers ownership of any third-party intellectual property to Serious Change, Ad Hoc Advisory, LLC, or any participant.

Participation in a Serious Change training program does not grant the participant ownership of the LEGO SERIOUS PLAY method, its underlying intellectual property, or any third-party trademarks.

Any use of third-party trademarks, names, logos, methodologies, or proprietary materials must comply with applicable authorization, licensing, and usage requirements.

16. INTELLECTUAL PROPERTY

All content made available through Serious Change, including but not limited to:

Text;
Articles;
Videos;
Audio;
Graphics;
Logos;
Photographs;
Course materials;
Training materials;
Presentations;
Workbooks;
Templates;
Exercises;
Frameworks;
Methodologies;
Downloads;
Website design;
Branding;
Trademarks;
Service names;
Digital products; and
Other proprietary materials,

is owned by, licensed to, or otherwise legally available to Ad Hoc Advisory, LLC and/or the applicable rights holders and is protected by applicable intellectual property laws.

Nothing in these Terms transfers ownership of our intellectual property to you.

17. LIMITED LICENSE

Subject to your compliance with these Terms, Serious Change grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and materials solely for your personal or internal professional purposes.

You may not reproduce, distribute, modify, publicly display, publicly perform, sell, license, publish, or create derivative works from our proprietary materials without prior written permission.

18. TRADEMARKS AND BRANDING

“Serious Change,” associated logos, names, slogans, designs, and other branding elements may constitute trademarks, trade names, or other protected intellectual property owned by or licensed to Ad Hoc Advisory, LLC or applicable third parties.

You may not use our trademarks, logos, branding, or other proprietary identifiers in a manner that suggests sponsorship, endorsement, affiliation, authorization, or ownership without prior written authorization.

Third-party trademarks remain the property of their respective owners.

19. USER CONTENT AND TESTIMONIALS

If you voluntarily submit content to Serious Change, including comments, testimonials, feedback, questions, photographs, videos, or other materials (“User Content”), you retain ownership of your User Content.

You represent and warrant that you have the rights necessary to submit such User Content.

By submitting User Content, you grant Serious Change a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and use the User Content as reasonably necessary to operate, provide, improve, or promote the Services, subject to applicable law and our Privacy Policy.

We will not claim ownership of your User Content merely because you submit it.

Nothing in these Terms prohibits you from providing honest reviews or opinions about Serious Change, our products, services, or programs.

We may remove User Content that is unlawful, defamatory, abusive, harassing, obscene, fraudulent, infringing, contains confidential information belonging to another person, or is otherwise inappropriate or unrelated to the applicable service.

20. CONFIDENTIAL INFORMATION

If you provide confidential or proprietary information to Serious Change outside the scope of a separate written confidentiality agreement, you should not assume that such information will be treated as confidential.

If a specific service or engagement requires confidentiality, the parties may enter into a separate written confidentiality agreement.

21. THIRD-PARTY SERVICES

Our Services may integrate with or rely upon third-party services, including payment processors, hosting providers, email marketing platforms, analytics services, scheduling platforms, video conferencing services, social media platforms, customer relationship management systems, and other technology providers.

These services may include, among others, third-party platforms used for payment processing, marketing, communications, analytics, customer management, course delivery, and website operation.

Third-party services may have their own terms, privacy policies, and security practices.

We are not responsible for the availability, functionality, security, or policies of third-party services that we do not control.

22. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, or resources.

These links are provided for convenience and informational purposes.

We do not control third-party websites and are not responsible for their content, availability, security, privacy practices, products, services, or policies.

Your use of third-party websites is subject to the applicable third party's terms and policies.

23. WEBSITE AVAILABILITY

We attempt to keep the Serious Change website and Services available and functioning properly.

However, we do not guarantee that the website or Services will always be:

Available;
Uninterrupted;
Error-free;
Secure;
Free from viruses or harmful components; or
Compatible with every device, browser, or system.

We may temporarily suspend or modify the website or Services for maintenance, security, upgrades, technical issues, or other operational reasons.

24. MODIFICATIONS TO SERVICES

We reserve the right to modify, suspend, discontinue, or replace portions of the website or Services.

Where a material change substantially affects a paid Service that has already been purchased, we will make reasonable efforts to address the impact in accordance with applicable law and the specific purchase terms.

25. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

SERIOUS CHANGE AND AD HOC ADVISORY, LLC DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR PARTICULAR REQUIREMENTS OR EXPECTATIONS OR THAT THE INFORMATION PROVIDED THROUGH THE SERVICES WILL ALWAYS BE COMPLETE, ACCURATE, CURRENT, OR ERROR-FREE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

26. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AD HOC ADVISORY, LLC, SERIOUS CHANGE, AND THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, INSTRUCTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF AD HOC ADVISORY, LLC ARISING OUT OF OR RELATING TO A SPECIFIC PURCHASE OR SERVICE SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO AD HOC ADVISORY, LLC FOR THAT PARTICULAR SERVICE DURING THE TWELVE-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

27. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Ad Hoc Advisory, LLC, Serious Change, and their owners, officers, directors, employees, contractors, agents, affiliates, instructors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

Your violation of these Terms;
Your misuse of the Services;
Your violation of applicable law;
Your infringement or violation of another person's intellectual property, privacy, publicity, or other rights; or
Your User Content.

This obligation does not require you to indemnify us for our own unlawful conduct or for liability that cannot legally be shifted to you.

28. DISPUTE RESOLUTION

Before initiating formal legal proceedings, you agree to contact us at:

contact@serious-change.info

and provide a written description of the dispute and the requested resolution.

The parties agree to make a good-faith effort to resolve disputes informally before initiating litigation, where permitted by applicable law.

Nothing in this section prevents either party from seeking emergency injunctive or equitable relief when reasonably necessary to protect intellectual property, confidential information, security, or other legal rights.

29. GOVERNING LAW

These Terms and any dispute arising out of or relating to the Services shall be governed by the laws of the State of Florida, without regard to its conflict-of-law principles, except to the extent applicable law requires otherwise.

30. VENUE AND JURISDICTION

To the extent permitted by applicable law, disputes that are not resolved informally shall be brought in the state or federal courts located in Florida having jurisdiction over the dispute.

You agree to submit to the jurisdiction of those courts for purposes of resolving disputes arising from or relating to these Terms or the Services.

Nothing in this section limits any mandatory consumer rights or protections that apply in the jurisdiction where you reside.

31. FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters;
Acts of God;
War;
Terrorism;
Government actions;
Labor disputes;
Internet or telecommunications failures;
Cybersecurity incidents caused by third parties;
Platform outages;
Payment processor failures;
Power failures;
Public health emergencies; or
Other circumstances beyond our reasonable control.

32. TERMINATION

We may suspend or terminate your access to the website or Services if:

You materially violate these Terms;
You engage in unauthorized use of our intellectual property;
You engage in fraudulent or abusive activity;
You interfere with the security or operation of our Services; or
Termination is otherwise reasonably necessary to protect our business, users, or legal rights.

Termination does not eliminate obligations that by their nature should survive termination, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

33. SURVIVAL

Any provision of these Terms that by its nature should survive termination or expiration of your relationship with Serious Change will survive, including provisions relating to intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

34. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

35. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

36. ENTIRE AGREEMENT

These Terms, together with any applicable purchase terms, course-specific terms, Privacy Policy, Cookie Policy, Refund and Cancellation Policy, and other policies expressly incorporated into these Terms, constitute the agreement between you and Ad Hoc Advisory, LLC concerning your use of the Services.

If a specific written agreement or course-specific purchase agreement conflicts with these Terms, the specific agreement will control with respect to that Service or transaction.

37. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we will update the “Effective Date” at the beginning of these Terms.

If a material change affects your rights or obligations, we may provide additional notice where required by applicable law.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

38. ELECTRONIC COMMUNICATIONS

When you communicate with us electronically, including by email or through website forms, you consent to receiving electronic communications from us.

You agree that electronic communications, notices, disclosures, agreements, and other communications provided electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

39. ELECTRONIC ACCEPTANCE

Where the website provides an electronic checkbox, button, or other acceptance mechanism requiring you to agree to these Terms before purchasing or accessing a Service, selecting that mechanism constitutes your electronic acceptance of these Terms.

You should retain a copy of these Terms for your records.

40. PRIVACY

Our collection and use of personal information is governed by our Privacy Policy.

Our Privacy Policy is incorporated into these Terms by reference.

41. CONTACT INFORMATION

For questions, concerns, cancellation requests, or other communications regarding these Terms, please contact:

Ad Hoc Advisory, LLC
A Florida Limited Liability Company
Owner and Operator of the Serious Change brand

Email: contact@serious-change.info

42. ACKNOWLEDGMENT

BY ACCESSING THE SERIOUS CHANGE WEBSITE, PURCHASING A COURSE OR SERVICE, REGISTERING FOR A TRAINING OR CERTIFICATION PROGRAM, OR OTHERWISE USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE WEBSITE OR PURCHASE OR ACCESS THE SERVICES.

Serious Change is a brand owned and operated by Ad Hoc Advisory, LLC, a Florida limited liability company.